Cancellations and Rescheduling

Is there a way to be notified when a patient adds a note when cancelling or booking an appointment?

No, there is no notification when a patient adds a note during cancellation or booking.

How can I set up a booking appointment to be cancelled by clients?

To set up Patient cancellation, log in as Practitioner, click profile picture or initials, select Calendar settings and allow cancellations.

How can my client reschedule an appointment?

A Patient would need to select a new appointment, as there is no rescheduling button.

If I don't need people to give me a reason to cancel their appointment, where do I change that?

There is no way to turn off the cancellation reason requirement for patient online cancellations.

Will Square be automatically cancelled when I cancel my Noterro subscription?

Square is a separate service. If you are cancelling your Noterro subscription, you will also need to go to your Square account and cancel according to their policies.

Will the client see the cancellation reason when notified?

No, the client will not see the cancellation reason in the cancellation notification.

Is there an option to make the reason for cancellation compulsory?

No, it is not possible to make the cancellation reason compulsory.

Can I cancel all future appointments at once?

No. There is no option to cancel future appointments in bulk. Each appointment must be cancelled individually.

How can I tell if a patient or a practitioner cancelled an appointment?

Check the appointment history. It will show whether the cancellation was made by the patient or by the practitioner.

Where do online cancellation alerts appear?

When a patient cancels an appointment online, the practitioner receives an email notification, provided this option is enabled in the practitioner's settings.

How do I set it up so I can be notified if clients cancel their appointment? 

To be notified when clients cancel appointments, log in as a Practitioner, click your profile picture or initials, select Calendar, scroll to the Cancellations section, check Allow Cancellations, set the cancellation notice hours, and click Save. You'll then receive email notifications for online cancellations if enabled.

How do I enable clients to cancel appointments on my web portal?

To allow clients to cancel appointments through the Web Portal, the clinic needs to enable Patient Cancellation.