Availability

Can I change the calendar time increments?

Currently, the system snaps to 15-minute intervals when booking or dragging appointments. We have this feature on our roadmap, allowing you to change the increments offered on the calendar, but there is no ETA.

How can I create availability for two locations at the same time on my calendar?

It's not possible for a practitioner to have concurrent availability.

Can I get my calendar availability back after deleting it by mistake?

Once availability is deleted from the calendar in Noterro, it cannot be retrieved.

How do I automatically email clients when new availability opens up?

There isn't a feature in Noterro to automatically email clients when new availability opens up.

Is there a way to make a specific availability not bookable online?

Noterro does not have a feature that allows you to disable online booking for certain hours/ days.

Can you set certain available times for certain appointment types?

Noterro does not have a feature that lets you set specific times for specific services.

The colour of my availability is yellow, and hard to see on the calendar?

You can change the colour of your calendar in the Base setup under location settings.

No section or setting for maximum lead time?

If you do not want to restrict your max lead time, you should set it to Indefinitely into the future. If you would like to disable online bookings in Noterro, please follow these steps: 1. Click on the Settings icon 2. Select Web Portal and App 3. Make sure the Portal Status is Not Enabled

How do I send clients emails about my availability if I have openings?

Currently, there isn't a built-in feature to email your clinic's availability directly through Noterro. However, you can still get the word out effectively! You can use the megaphone icon in the calendar header to promote your availability on social media. Alternatively, if you prefer email, you can export your client list and use a marketing platform like Mailchimp to send out a personalized availability campaign.

Can I change my availability on my phone?

Yes, you have the same features on your phone as you do on the computer. 

Can I change the number of occurrences on an existing availability?

The number of occurrences on an existing availability cannot be edited once added. You can only change the location and the start & end time.

Is the booking calendar based on real-time availability?

Yes. The online booking is based on the clinic’s configured availability and existing appointments.

My availability shows up as maroon on my practitioner page. That is my company color, but I want it to be a much lighter blue bc it makes it hard to see. How can I fix that?

The colour of your calendar, which indicates your availability, can only be changed by the Administrator of the clinic.

How to add availability to my calendar? Practitioner availability.

To add your availability as a practitioner to your calendar, follow the steps in this article: Adding Availability to My Calendar