Notifications

Can I pull all emails from Noterro?

The only way to extract all emails from Noterro is by exporting the patient's profile data and then filtering out the email addresses from the exported information.

Does the patient receive an email notification if we mark their appointment as a no-show?

No, marking an appointment as a no-show does not automatically send an email notification to the patient. You would need to manually notify the patient if you wish to inform them.

I wanted help with knowing whether my clients would be able to receive email notifications in French, if toggled in settings?

Currently, Noterro does not support sending email notifications in French or other multiple languages — this functionality is only available for Forms.

I don't want to have to check every single client's Notification logs is there a way to see for all of them?

Currently, there isn't a way to view notification logs for all clients at once. You would need to check each client's notification logs individually.

Do people on the waitlist get a notification when a spot opens up?

Currently, it's only possible to send waitlist notifications via email in Noterro.

How do I put 2 different people under the same email?

You can’t share one email across two separate patient profiles.

How do I set yearly reminders?

Noterro does not currently support setting yearly reminders. If you need to remind patients or staff about yearly events, you might consider using an external calendar or reminder service to manage these notifications.

What is the maximum number of hours you can set email reminders to go out?

The maximum number of hours you can set an email reminder to go out is 99 hours.

Does Noterro have a message station I can use to message other users?

No, Noterro does not have a built-in communication function for messaging other users within the platform.

I do not want to automatically send invites to join the clinic. How do I stop these emails from going out?

Noterro does not send out automatic Patient invites. This invite needs to be manually sent.

How do I send and receive secure messages?

Noterro does not support two-way communication.

What is the maximum number of hours to receive an email reminder for an appointment?

The maximum number of hours you can set an email reminder to go out is 99 hours.

Can I get a notification log for a client beyond 12 months?

The logs are based on communication over the past 12 months.

Can I receive secure referrals through Noterro that remain secure. Without using my email to receive referrals?

Noterro uses unique referral links and notifies you of signups via email. There is no information about receiving referrals securely without using your email. Referrals are tracked and notified through email only.

Will I get a notification when a repeat client books online?

You will receive a notification for any new bookings. However, the notification will not indicate whether the booking was made by a new or a returning (repeat) client.

Can I have appointment notification emails sent to a different email address than my login email?

No, appointment notification emails can only be sent to the email address associated with your login. Using a different email address for notifications is not currently supported.

How do I delete a group of notifications?

You cannot bulk delete notifications. You have to delete them one by one, manually.

Am I able to edit the patient notification for when a patient is invited to the portal account?

No, you cannot edit the patient notification for when a patient is invited to the portal account.

How can I get notifications when people sign up for classes?

Notifications for classes are not currently available when clients sign up for classes.

When someone still needs to pay, are there notification reminders to settle a balance?

There are no notifications about unpaid balances. To check for unpaid invoices, go to the Billing page.

How can I send a message to another practitioner?

Noterro does not currently have a feature for sending messages between practitioners within the platform.

Is there an automatic email I can send to a client to let them know they missed their appointment?

No, there is no automatic no-show email feature. You would need to send the message manually. As a workaround, you can create a no-show form template and manually send it to the client.

What should I do if appointment reminders are going to junk folders?

Advise patients to add noreply@noterro.com to their contacts and mark Noterro emails as "not spam." If problems continue, the patient may need to try a different email address.

Do practitioners receive confirmation emails when they book an appointment for a patient?

No, confirmation emails are not sent to the practitioner when they book on behalf of a patient.

Are there notifications for outstanding invoices?

No, there is no notification for outstanding invoices. You can check for outstanding invoices under the Billing page.

Do you have a feature that sends return visit reminders, like 'it’s been x weeks since your last visit, want to schedule?

You can use the Treatment Follow-Up feature to automatically send an email to a patient a set number of days after their treatment.

How to check if a client opened their email reminder?

Noterro does not currently feature email tracking, so there is no direct way to see if a sent email has been opened or read by a client.

Is there a way to have client birthdays pop up on the dashboard instead of just the notification icon?

No, client birthdays do not currently pop up directly on the Dashboard. Instead, birthday notifications are displayed exclusively through the notification icon.

Do patients with automatic memberships receive an email notification?

 No — patients with automatic memberships do not receive an email notification when their membership auto-renews.

Check the sent waitlist notification.

To check a sent waitlist notification, open the patient’s profile and view their Notification Logs. You’ll see the email status for each message (Sent, Delivered, Bounced). Note: logs cover communications from the past 12 months. Waitlist notifications are sent via email (text notifications aren’t supported).