SMS and Text Messages

Can patients/clients reply to SMS reminders?

The Noterro SMS messages are one-way only. If the patient replies to it, they get a friendly response letting them know that their response cannot be received by the clinic.

Can I add more than 1 SMS reminder per appointment?

Appointments are currently limited to 1 email, 1 SMS and 1 Voice reminder. It's on our roadmap to add more but we don't have an ETA.

How do I send a mass SMS?

Noterro does not send mass SMS messages.

Can I have a preview of what a text message reminder would look like?

Noterro does not provide a specific preview feature for text message reminders. However, you could book yourself a sample appointment and receive the SMS notification.

How do I set up text message follow-ups?

There is no follow-up SMS option available—only follow-up emails are sent.

Can patients confirm their appointment through SMS reminders?

No. Appointment confirmations are only available via the email reminder. SMS reminders don’t support tap-to-confirm.

Is there a way to check if a patient has their SMS appointment reminders turned off?

The patient needs to log into the Portal. Select the appointment they wish to see if their Notifications are enabled or disabled. On the Practitioner side, they need to go to their calendar, select the appointment and see if the Notifications are enabled or disabled.

Can patients confirm their appointment from the text reminder?

Patients cannot confirm an appointment via text reminder. Appointment confirmations are supported via email reminders only.

When does text message add-on restart?

The SMS notification add-on is based on a 30-day rolling capacity.

If a client responds to a text reminder, where does the message go?

Noterro does not support replies from SMS reminders.

If I switch from the legacy plan to the core plan can I do an add-on for the text reminders?

Noterro does not offer an add-on option for features like text reminders separately from the subscription plans. Features such as text reminders are included in specific plans, like the Plus Plan, rather than being available as individual add-ons to the Core Plan.

When is the follow-up text message becoming available?

Follow-up text message is available on the Plus and Max plans.

Do they get a text message for cancelled appointments?

The cancelled appointment notification is sent only by email.

How do I send an individual text message?

Noterro does not have a function to send individual text messages to Patients.

If I move my plan from legacy to max plan do I get unlimited SMS reminders to patients?

No, you only get 500 SMS segments; however, you can add additional segments if needed.

Can I send text messages to clients directly through Noterro?

No. SMS in Noterro is only used for appointment reminders. You cannot send individual text messages to patients.

Can text reminders have separate lines or paragraphs?

No. SMS reminders do not support separate lines or paragraphs.

How to text clients and patients? 

You cannot send individual text messages to patients through Noterro. SMS is only used for appointment reminders, not for direct texting. To ensure patients receive SMS reminders, enable SMS Appointment Reminders on appointments. 

How can I send multiple SMS reminders to a patient?

Currently, Noterro only supports one SMS reminder per scheduled appointment. Sending multiple automated SMS reminders for a single appointment is not supported at this time.

How can I add text reminders without upgrading subscriptions?

Text reminders are included only in specific subscription plans like the Plus Plan and cannot be added separately as an add-on to lower plans. Therefore, you cannot add text reminders without upgrading your subscription to a plan that includes this feature.

How much is the text add-on?

Text reminders are not available as a separate add-on; they are included only in specific plans like the Plus Plan, which costs $55 per month plus additional fees per practitioner.

 How do I resend text reminders to a client?

Noterro does not support resending text reminders to clients. Only one SMS reminder is sent per appointment, and individual text messages cannot be sent. To re-engage clients, you may use email campaigns via Mailchimp integration as an alternative.

Does the core plan have email reminders?

Yes, the Core Plan includes essential features like scheduling and online booking, which support email reminders as part of standard patient notifications.

Is there a way to send out mass/bulk text or email to multiple clients at once?

Noterro does not support bulk SMS or text marketing; SMS is only for appointment reminders.
For mass or bulk emails, use the Mailchimp integration, which allows sending mass emails/newsletters. 

How to allow clients to reply to email confirmation?

Noterro also does not support two-way communication through notifications, so clients replying to reminders/confirmations isn’t a built-in messaging workflow.

If you want clients to contact the clinic, it’s best to include your clinic’s contact email/phone number directly in the notification template message.