Controlling Notifications

How do I turn off notifications to clients?

Notifications are controlled on a per appointment basis. There isn't a way to bulk turn on or off these notifications.

How do I turn off reminder notifications for one client only?

Controlling the reminder notifications is done on a per-appointment basis. There isn't a way to turn it off for all appointments for a single patient.

How do I find the suppression list?

If you review a patient's Notification Logs, you can identify if they are on the suppression list if they have any email statuses marked "Complaint"

How do I change notification preference for specific clients?

You cannot set notification preferences for specific patients.

Is there a way to turn off reminders for a specific patient across all their future appointments?

Currently, Noterro does not offer a way to turn off reminders for all future appointments for a specific patient. Reminders are controlled on a per-appointment basis, so you would need to adjust the reminder settings for each appointment individually.

How do I disable Instant Patient Notifications?

In Noterro, when a notification states instant, that means the notification will not be sent unless you manually send it.

Can you remove someone from the suppression list?

Please email support@noterro.com with the patient's email that you would like to be removed from the suppression list.

A client accidentally unsubscribed from emails. How do I resubscribe them?

If a client has unsubscribed by mistake, the clinic will need to contact support@noterro.com to have them removed from the email suppression list.

How do I disable SMS reminders for a specific patient’s recurring appointments? 

SMS reminders are managed per appointment. You cannot stop SMS reminders for a single patient across all their recurring appointments simultaneously. To disable SMS reminders, you must manually uncheck the SMS reminder box for each appointment when booking or editing it.

I have my Google Calendar synced. I don't want notifications of appointments on my phone.  How do I turn that off?

You would need to turn off Google Calendar Reminder not in Noterro.

When a client confirms the appointment, I do not want to receive the notification.

You can disable this notification by clicking your avatar (your name or initials), then go to your Profile> Notifications tab> uncheck the notifications that you don't want to receive.

How do we turn off patient notifications?

It depends on which patient notifications you mean:

Appointment/class reminders: These are turned off per appointment or class . Open the event from the Calendar , scroll to Reminders , uncheck the reminder types you do not want sent, then Save . An Admin or Practitioner can do this for appointments.

Automated follow-up notifications: An Admin can go to Base Setup → Services and review each service’s Follow-up Appointment Instruction , then go to Templates → Patient Notification → Follow-up and disable the applicable email, text, or voice template.

There isn’t a bulk option to turn appointment reminders off for all patients or for one patient across all future appointments.