Alerts and Snapshots

Do patients see the alerts on their file?

No, patients do not see the alerts on their files. Alerts are only visible to staff members in the system.

How do I alert patients to the last-minute closure of office?

There isn't a specific feature to alert patients for last-minute office closure but you can use the Notice Text feature in the patient portal to inform patients about a last-minute office closure.

Does the client see their snapshot?

No, clients do not have access to view their snapshots in Noterro. Snapshots are intended for internal use by practitioners and admins to track and review specific items related to a patient's profile

Can I look for files based on patient conditions?

No, you cannot search for patients by Conditions.

How do I remove a snapshot field or category so it no longer appears for any patients?

It is not possible to remove snapshot fields or categories. They will continue to appear for all patients.

What is the Add Alert feature?

The Add Alert feature allows admins to add critical information to a patient's profile, visible only to care team members, ensuring effective communication of important details. To add an alert, log in as Admin, go to the patient's profile, click the three dots next to the patient's name, select Add Alert, enter the alert content, and save it.

How to put star and note next to client name?

Noterro has a feature to add a star icon next to a client’s name. However, if you need to highlight important details, you can add an alert to the client's profile. This ensures that important information is immediately visible to care team members while remaining completely hidden from the client.