TELUS Authentication Failed Error Message

Encountering the 'authentication failed' message while processing a claim with the TELUS integration typically indicates that your password needs to be updated. It's essential to update your password in TELUS first, followed by Noterro. Even if you're sure the TELUS username and password entered in Noterro are correct, a password update in TELUS is often required. Follow these steps based on your role:

Admin User

• Update your password in TELUS.
• Log in to Noterro.
• Click the Gear icon (top right header).
• Under the Insurance section, click on TELUS eClaims.
• In the Connection section, click on View.
• In the User section, click on the arrow for Admin.
• Enter a new Password and click Save.

Practitioner

• Click on either your Photo or Initials in the top right header.
• Click on Profile.
• Click on Edit for your connection.
• Enter a new Password and click Save.