Invoice isn't displaying the TELUS eClaims Preview Button – Help Centre

Meet specific requirements for the TELUS eClaims Preview button to appear on an invoice.

Requirements for TELUS eClaims Preview Button

Ensure all criteria are satisfied for the TELUS eClaims Preview button to be visible on your invoice.

Invoice's Location: The invoice location must be configured for TELUS eClaims within your TELUS eClaims Settings. If your clinic only has one active location, the location option won't appear on the invoice; it will be pre-selected but not visible.
Invoice's Practitioner: The invoice items must only contain one practitioner, but the same practitioner can appear on more than one invoice item. That practitioner must be configured with the TELUS eClaims connection.
Invoice's Billing Code: There must be at least one TELUS eClaims billing code on the invoice, and the billing code must be one that the practitioner on the invoice is permitted to bill.
Invoice's Claim: The primary claim on the invoice must be linked to an insurer configured in your TELUS eClaims connection and one that supports the processing of claims via TELUS eClaims. For example, Canada Life processes through TELUS eClaims, but Sun Life Financial does not.

Important Note: If you're still having trouble, there is likely a configuration problem. Feel free to check out our other articles on TELUS eClaims setup or book a support call to have us review your settings.