Receiving a Pending Status on TELUS eClaims Submission

You may submit a claim in Noterro and receive a response back from TELUS as "Pending."  TELUS eClaims support answers the question with the following:

"Desjardins is in the process of changing their claim processing system for 2021. For some policies/groups, they will be able to process claims in real time and allow the payment to go to the providers or clinics/organizations. For others, the claims will continue to be accepted but they will be processed at a later time. These claims will result in acknowledgments (claim pending), and the payments will go to the insured members. By 2021, Desjardins will be able to process claims in real time/automatically and allow payments to go to the provider or clinic/organization for all groups."

Important Note: If a claim is marked as pending and processed later, the payment will go to the insured member. You must remember to update the EOB and collect payment from your Patients.