Follow-Up Messages

The timing for treatment follow-up emails template says 'instant' and can't be changed?

In Noterro, the timing for follow-up emails is set to 'instant' and cannot be adjusted. This means that follow-up emails are sent immediately after the triggering event.

How can I stop a specific client from receiving follow-up text messages? 

There is no feature to stop one client from receiving follow-up text messages; you must manually disable SMS reminders on a per-appointment basis by unchecking the SMS reminder option for each appointment. There is no way to turn off follow-up SMS messages for all appointments of a single client at once.

Is there any function within this service to send emails to clients if they haven't booked in a while? Like automated, or is there like a button I can click, or like an automation I can set up?

You can easily set this up using our Follow-Up Treatment Emails feature. This tool allows you to customize follow-up templates and automate notifications across email, text, or voice messages. You can choose to send them instantly or schedule them for later—simply select your preferred timing. Note: This feature is exclusively available on Plus and Max plans.

I want to send custom follow-up information after a particular service. Is that possible?

At the moment, in Noterro, you can’t assign a custom follow-up email to a specific service, and follow-up messages can’t be tailored per individual service.