Tips

How do I add multiple emails on the client's profile?

Patients can only have 1 email address for notifications. It's possible to have multiple web portal accounts per patient though.

Is there a way to book multiple services under one appointment?

It's not possible to book multiple services under one appointment.

Is there a way to sync multiple Google calendars to Noterro?

No, Noterro only syncs 1 calendar from Google

How do I delete multiple appointments without deleting them individually?

There is no bulk delete option for appointments.You have to delete them individually.

How do I send multiple follow-up emails at one time?

You can only send follow-emails one a a time.

Can Practitioners add and adjust existing service areas and have multiple service areas active in a day?

Practitioners do not have the ability to add or adjust existing service areas. Only Admins can manage service areas by going to the Clinic Settings and enabling or adjusting service areas. However, Practitioners can have multiple service areas active in a day if the Admin has set them up accordingly.

Can I send out multiple reminder texts on different days?

No, it's not possible to send out multiple reminder texts on different days.

Can we send text to multiple cell Phones?

Noterro does not currently support sending text messages to multiple phone numbers simultaneously. Each text message would need to be sent individually.

How do I combine multiple appointments for one client?

Noterro does not support merging or combining multiple appointments into a single appointment. Each appointment remains separate for scheduling, charting, and billing.

Can I set multiple reminder times?

Currently, Noterro supports sending one email, one SMS, and one voice reminder per appointment. It's on the roadmap to add more reminder options, but there is no estimated time of arrival for this feature.

Can client add tip after the transaction?

You can edit a paid invoice to include a Tip amount and proceed with another payment.

How do I see how much was made in tips?

Using the Sales Report you can view how much Tip was made in a certain time frame.

Do you support OTIP direct billing?

Noterro does not support direct billing with OTIP.

Is there a way to see in my calendar if a client has multiple booked appointments?

Currently, there is no built-in way to view multiple appointments for the same client directly from the calendar view. Each appointment appears individually, and the calendar does not indicate if a client has additional bookings.

How do I add multiple account for online booking?

To add multiple accounts for online booking: Log in as Admin or Practitioner. Select the Patient's name. Go to Portal Accounts and click Add User. Enter the email of the person to invite. The recipient receives an email to create or log in to an account to accept the invitation. Repeat for additional accounts, including family members if needed.

If I notify multiple clients from the waitlist, will they see each other's email?

No, clients notified from the waitlist will not see each other’s email addresses.