Payment Processing

Can each practitioner be linked to their own Square for payment?

It's only possible to link 1 Square account to Noterro at a time. It's on the roadmap, but no ETA.

Are no-show fees automatically charged to the credit card on file?

No-show fees are not automatically applied. You would need to adjust the invoice accordingly and then process the payment.

Can Noterro import previous payments from Square?

Noterro does not support importing previous payment data from Square. If you're migrating from Square to Noterro, you can export your patient list and appointment history from Square, but payment data will need to be managed separately.

Can I use different Payment systems that are not Square or Shift4?

Yes, you can use any payment system you prefer. When collecting the payment, you must manually input the payment method into the invoice.

How much does Square charge to process payment?

For detailed information on Square's pricing and processing fees, you would need to visit Square's official website or contact their support.

How much is Square fees on Noterro if credit card is on file?

Square fees when using the card on file to pay for services: 3.3% + 15¢

Are my Square fees being passed along to patients I do not see them being subtracted from my billing when Square deposits in my bank account?

Please contact Square to see how their fee processing works.

How do I take card tap payment with my phone through the Square account?

When putting the fee on your Square app, select tap on phone instead of tapping on the reader device.

Can Noterro keep credit cards on file?

Noterro does not store full credit card details itself. Credit cards are securely stored by integrated payment processors like Shift4 and Square, and Noterro maps these saved cards to patient profiles for easy reuse, enabling payment processing without storing card data directly.

What happens when a client's card on file expires?

Nothing happens automatically. The system does not require the client to add a new card when their existing card on file expires.

Do Shift4 and Square use encryption?

Yes, Shift4 and Square use advanced, layered encryption and security technologies to protect data throughout the entire transaction process.

Are Shift4 and Square location-specific?

Yes, both Square and Shift4 are strictly location-specific. Your payment processing account, accepted currencies, and physical hardware deployment must align precisely with the country where your business is legally registered.

• Square: Accounts operate within strict geographical silos. For example, a US account can only process USD, a Canadian account can only process CAD, and an Australian account can only process AUD.

• Shift4: While the platform handles over 160 currencies globally, your specific merchant account configuration remains hard-coded to the region of your legal business entity.

What is the processing limit for a merchant account when trying to process a payment using Square?

There are no limits on the total amount of processing volume you can run through your Square account. You can process as many transactions as your business needs each day, week, or month.

Can I use my phone as Square terminal?

A phone itself cannot be used directly as a Square Terminal, but you can use the Square iOS or Android app to process payments integrated with Noterro.

Can different locations have different bank accounts?

In Noterro, if you are integrated with Square, all locations will have one bank account. If you want to use different bank accounts per location, you would need to input the payment method manually.

Can I access Square reader through my computer?

The Square Reader does not integrate with a computer; it only works with iOS and Android devices, such as your Phone, iPad, or tablet.

How do I link Square gift cards to Noterro?

In Noterro, integrating Square gift cards directly is not supported.

How do I use Square stand?

Square Stand is not supported within the current integration setup

Can I integrate my TD merchant services?

Noterro only integrates with Square and Shift4 for payment processors.

Where are the credit card information forms?

Noterro does not store any credit card information. To store credit card information, you will need to be integrated with Square or Shift4.

Cannot connect to Stripe?

Noterro integrates only with Square and Shift4; however, users can still use Stripe by processing payments outside of Noterro, and recording payment as received by the payment method made by Stripe.

Can I set up two Square terminals?

No, only one Square terminal can be connected at a time. It is on our roadmap but there is no ETA.

Is Worldline (Shift4) a replacement for Square?

No. Worldline (now Shift4) is not a replacement for Square inside Noterro — they are separate payment processor options.

Can I use a Square Reader with Noterro?

Yes. The Square Reader works with Noterro on iOS and Android devices to process payments directly from invoices.

How do I reprint a receipt on Square?

Noterro does not have an option to reprint a receipt directly from Square.