Error Message when Trying to Add a Credit Card in Online Booking

When patients try to add a credit card during online booking, they might encounter the error message: "Failed to create payment profile. Please enter all fields." This indicates a necessary adjustment in your Shift4 account settings.

Fixing a Credit Card Error Message

Follow these steps to resolve the issue within your Shift4 account:

1. Log into your Shift4 account.
2. Click on Configuration in the sidebar.
3. Click on Payment Profile Configuration.
4. Uncheck "Requires unique order numbers."

After making these adjustments, patients should no longer encounter the error message when adding a credit card during online booking.