Correcting $0.01 Over & Underpayments

We’ve recently updated how we calculate invoice totals in Noterro to enhance consistency across the platform. As a result, some past invoices may show a difference of $0.01, either as an overpayment or an underpayment. This change applies to all Patient invoices, but there won't be any noticeable impact on the vast majority (99%).

What You Need to Know

• Impact of Update: Most invoices will not show any changes. However, due to this update, a small number of past invoices may reflect a slightly different balance.
• Optional Corrections: Correcting these discrepancies is optional. If an invoice is over two years old, you may not be required to address it. The Accounts Receivables and Account Credit reports do not go that far back.

How to Correct Invoices

Scenario 1: Invoice Shows a $0.01 Overpayment

To adjust an invoice that now has a $0.01 overpayment, follow these steps to reduce the price of the invoice item by $0.005:

1. Click on the Invoice with an unpaid balance.
2. Click Edit (top right corner).
3. Reduce the invoice item by $0.005. For example, you would need to update the invoice item that was $95.57 before tax to $95.565.
4. Click Save.

Scenario 2: Invoice Shows a $0.01 Underpayment

To address an invoice with a $0.01 underpayment, follow these steps to write it off: 

1. Click on the Invoice with an unpaid balance.
2. Click on the Three Dots (top right corner).
3. Click Write off.

For a visual guide on performing these workflows, please watch our instructional video. If you would like a list of your clinic’s invoices affected by this update or require any further assistance, please reach out to us at support@noterro.com.