When a patient/client books an appointment through your Online Booking page for the first time, they will be added to the Clinic Admin's dashboard under the Online Booking Registrations pane. From here you have a few options:
This will accept the patient/client into your clinic, you can optionally send them an form at this time as well.
The patient/client may have booked for the first time, creating them a new Patient/Client Profile. However, they may already exist in your Patient/Client list. If this is the case, you can simply Merge this new Online Booking Registration with the existing Patient/Client Profile. The appointment will be moved to the existing Patient/Client Profile and the duplicate Patient/Client Profile which they just created will be removed.
You have the option to deny the patient/client, which will remove them from your clinic, including their appointment. Optionally you can send them a custom email message at this time.