Why Is an Email Marked as a "Complaint"?

An email marked Complaint means the patient is on the email suppression list.

This typically happens when a recipient or their email provider explicitly marks a Noterro email as spam or unwanted. To protect your clinic's email sender reputation, our system automatically stops sending future automated emails to that address once a complaint is registered.

What to do:

1. Check the patient’s Notification Logs to confirm the status.
2. If needed, send the message manually outside of Noterro.
3. You can also suggest the patient add noreply@noterro.com to their contacts and mark Noterro emails as “not spam.”
4. If issues continue, the patient may need to use a different email address.