No Void Option for a Submitted Claim

If the claim is rejected, you must ask your Patient to pay you the full amount and submit the claim directly to their insurer. You must edit the claim and make it payable to the Patient. This will transfer the full balance to the Patient.

Claims Payable to Insurer Member, Patient, or Adjudicator Guarantor

When a Claim is payable to the insured member, Patient, or adjudicator guarantor, the full balance will always be allocated to the Patient regardless of the EOB. When the invoice is paid by the Patient, the EOB needs to be updated to paid.

Important Note: You can't resubmit a rejected claim. You can contact the insurer directly to find out why it was rejected or have the Patient submit the claim to the insurer.