Addressing Patients Not Receiving Appointment Reminders

Ensure your patients receive their appointment reminders by following these troubleshooting steps when notifications aren't received.

Troubleshoot Patient Appointment Reminders

Address issues with appointment reminders not being received by patients.

Confirm Patient Reminders are Enabled

1. Log in to your account as the Admin.
2. Select the Appointment.
3. Click the Edit button.
4. Scroll to the Reminders section and ensure reminders are enabled.

Important Note: When booking a new appointment, you can enable reminders from the New Appointment slide-out.

Confirm Noterro Sent the Reminder

1. Navigate to the Calendar.
2. Locate the patient’s appointment and click on the Appointment.
3. In the Appointment slide-out, scroll to the Reminders section.
4. Check to confirm that the reminder was sent.

If the reminder wasn't sent, there may be a technical issue, or reminders were enabled post-appointment booking.

Confirm the Delivery Outcome of the Email

1. Go to the Patient Profile.
2. Select Notification Logs (found in the left categories).
3. Check to see if the email was marked as Delivered or Bounced.

Important Note: If the email wasn't sent to the patient's inbox, advise them to add noreply@noterro.com to their contact list, or try using a different email address to prevent it from being marked as spam.