In some situations, you may want to prevent specific Patients from booking appointments online through your Web Portal. Here's how you can do this.
Blocking Patients from Online Booking
- Log in as the Admin or a Practitioner with permission to Edit Patients.
- Click on the Patient's name.
- Click Edit Profile.
- Uncheck Allow Online Booking.
- Click Save.
Important Note: This will stop the Patient from booking future appointments online. However, you can still manually book appointments on their behalf. Please note that this does not prevent the user from creating a new account and trying to book using a different email address.
Comments
8 comments
When I go to the client's profile page it does not show " Allow Online Booking". I have added an alert to the acct but would like to be able to prevent this person from being able to book online.
Ara,
Click on the client's name, then click on then Edit button (top right). Uncheck the button 'Allow Online Booking'.
Thanks
Is it possible to force all online booking to be block bookings?
I dont want my appts with large dpaces between i only want to offer block booking - appts booked together rather than breaks in between
Christy, you can increase your Online Booking Increments to a larger value (eg: 60 minutes) which would only allow patients to book every 60 minutes. You could go one step further and only offer one Availability per day segment (morning, evening, afternoon) to force back-to-back appointments.
Is it possible to disable new patients from booking online, only allowing all existing clients to book? Thank you!
Colette,
We do not have that feature but it is on our product backlog of approved features. I do not have a timeframe when that will be completed.
Thanks
Is it possible to disable new patients from booking online, only allowing all existing clients to book? Thank you! I noticed this was asked 4 years ago and it was replied to that it was on the backlog of approved features. I am wondering if there is an update on this feature?
Hello Jamie, yes you can prevent New Patients from booking through the online portal in Noterro and allow only existing Patient to make bookings.
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