Passwords and Login

Can I have 2 separate passwords to sign on?

No, users can only have 1 password at a time.

Can I turn off passwords being required?

No. Portal user accounts are required to book online, and each user account has a single password.

Is there a way that the client doesn't have to add a password to make an account?

No—clients need a password to create and access their portal account for online booking and forms. This is required to keep their personal health information secure and to let them view/manage appointments, forms, and receipts safely.

How do I know status of practitioner if they set up password or not?

There isn't a way for administrators to see whether a practitioner has set their password

How do I reset a clients online password?

No, you cannot directly reset a client's online password for the web portal in Noterro, however the patient can log in to the clinic's web portal, click on "Forget Password" A reset link will be sent to their email.

How do I invite staff to create a login to Noterro?

To invite staff to create a Noterro login, log in as Admin, go to Base Setup, and add the staff member (Assistant or Practitioner) with their email. They will receive an email link to join, active for 2 hours. If not clicked in time, send them a reset password link to complete login setup.

How to reset someone's account when they have forgotten their password to log in?

If a practitioner has forgotten their Noterro password, they can reset it themselves from the Noterro login page. They can follow the instructions in this support article: Resetting My Password. If they don't receive the password-reset email, have them check their spam/junk folder and confirm they're using the correct login email. If they're still unable to reset it, they can contact Noterro Support.