Understanding Your Call Reminder Usage

Your call reminder plan is billed monthly, but it's important to understand that your usage is measured on a rolling 30-day basis. Each call reminder you send counts toward your total usage, with every completed call equating to one unit.

What is a Rolling 30-Day Limit?

Unlike a traditional usage plan with a fixed reset date, our rolling 30-day limit means there is no set date when your usage resets to zero. Instead, your usage is continuously calculated based on the calls you've sent over the last 30 days. Each call you make is counted immediately and continues to be part of your usage for 30 days. Once past that period, the call is no longer included, allowing your available capacity to increase gradually.

If you send a significant number of calls today, they will count towards your limit for the next 30 days. Only after this duration can you see an increase in your available capacity as those calls exit the 30-day window.

Why This Matters

The rolling nature of your call usage means your available call capacity can change daily based on recent activity. If you're nearing your limit, it is due to the number of calls sent in the past 30 days, rather than your billing date.

What to Keep in Mind

• Usage is based on total calls sent: Every call counts as one unit, impacting your capacity.
• Your usage reflects the last 30 days: Unlike billing cycles, there is no reset where usage goes back to zero.
• Capacity flexibility: If you frequently approach your limit, consider increasing your call capacity to ensure uninterrupted reminders.

It's crucial to monitor your recent 30-day call activity to manage your usage effectively and maintain your service without disruption.