Customizing Patient Notifications in Noterro

In Noterro, you can fully personalize the notifications sent to your patients. For instance, when a patient books an appointment, you have the option to tailor the confirmation to include specific and relevant details.

Types of Reminders

We offer three types of reminder notifications: email, SMS, and phone reminders. You have the autonomy to decide the timing for each type of notification. We recommend staggering them for maximum effectiveness. For example:

• Send an email reminder 48 hours before the appointment.
• Send a phone reminder 24 hours prior to the appointment.
• Send an SMS reminder 3 hours before the appointment.

Personalization and Variables

Notifications can leverage variables, allowing for a personalized touch. For instance, by incorporating the patient’s first name variable, your message might read: “Hello, [First Name],” which will then appear to the patient as “Hello, John Smith.”

Moreover, you can configure the “reply-to” address, ensuring that any responses are sent directly to your clinic’s email.

Organizing Notifications

Notifications in Noterro are categorized into:

• Appointments
• Classes
• Miscellaneous: This category includes receipts, invoices, follow-ups, and waitlist updates.

Utilizing the Template Settings Page

The Template Settings page provides all the tools needed for notification customization. Here, you can effortlessly create consistent, personalized communication tailored specifically for your patients.

To learn more about how to customize notifications, click here.

Managing Patient Notification