Insurance Claims

Can I look people up based on insurance types?

Yes, from the Billing page, you can view insurance policies by insurer.

Can patients upload their own insurance?

Patients cannot upload their own insurance information directly into the system. This task must be done by staff members.

Do the group appointments automatically provide a receipt for insurance?

Noterro does not automatically generate or send receipts for insurance after group appointments. You can create invoices and receipts manually for each patient as needed. If you're billing insurance, you can use the Insurance features to create and track insurance invoices, but they aren’t auto-issued upon booking or completion.

What's the best way to write a medical letter to an insurance company through Noterro?

Noterro does not specifically provide a feature for writing medical letters to insurance companies.

Where can I find information on insurance billing?

Yes, we do. You can visit https://www.youtube.com/@Noterro which links directly to our YouTube channel. There you will find a dedicated section specifically for insurance billing. It includes helpful videos and walk-throughs that you may find useful.

So once I finish a claim, how long does it take to receive a payment?

Noterro does not determine how long it takes to receive an insurance payment. This is up to the clearinghouse and insurance company policies.

How can I add a spouse's insurance onto a client's profile, she has a different insurance but wants to use her spouses insurance?

You can add a secondary insurance; however, with Noterro, you cannot bill a secondary insurance.

How to submit a |claim for a Plus subscription?

On the Plus plan, you are unable to submit insurance claims. You will need to upgrade your plan to the Max tier.

How do I bill the IGreen Shield directly?

If the insurance company does not have an eTelus badge, you will need to create an account with that insurance company and submit claims through their portal.

Does the Max plan file insurance claims to Blue Cross?

All insurers with a Telus eclaims badge are eligible for direct billing. If a badge is not beside the insurer, you will need to submit the claim through that insurer's portal.

What permissions are needed to receive insurance payments?

To receive insurance payments, the user must have the Manage Billing and Insurance permission. This allows creating and viewing invoices, collecting payments, and submitting insurance claims within the clinic.

How do I claim insurance through TELUS eClaims?

Here is a video that shows you how to submit insurance with TELUS eClaims: https://www.youtube.com/watch?v=lUkbc8GIOiA.

What happens to void claims?

Rejected claims cannot be voided or resubmitted. Instead, request the patient to pay the full amount and submit the claim directly to their insurer. Edit the claim to make it payable to the patient, then update the Explanation of Benefits status to "paid" once the patient pays.

Can I send claims directly to a clearinghouse from Noterro?

You can submit claims electronically only if you use Availity Essentials Pro. Otherwise, you must download the EDI file from Noterro and manually upload it to your clearinghouse (Office Ally, Trizetto, or Availity Essential).

Do you need the Max plan to bill TELUS?

Yes. You must have the Max plan to submit insurance claims through TELUS eClaims in Noterro.

How do I search for all clients with a specific insurance provider?

There is no way to search or filter clients by insurance provider within Noterro.

How to upload bulk EOB?

There is no bulk EOB. You can only add a single EOB to a single claim.