Refund Credit Card Payment (Shift4)

Refunds must be processed through your Shift4 account instead of your Noterro account if the transaction was processed using Shift4.

Retrieve the Shift4 Transaction ID

1. Log in to your Noterro account as Admin.
2. Click on the Invoice Number (for example, INV-3) you are issuing a refund for.
3. Click on the Three Dots (top right).
4. Click on Refund.
5. Enter the Amount of the refund and select the Refund Method.
6. Click Refund.
7. Click on the Invoice again (for example, INV-3).
8. Retrieve the Shift4 Transaction ID (example, 1000026). You will need this number to issue a refund in your Shift4 account.

Issue a Refund in Your Shift4 Account

1. Log in to your Shift4 account.
2. Under the Reports Analysis heading, select Transaction Search.
3. Enter the Shift4 Transaction ID you retrieved from your Noterro account.
4. Click Search at the bottom of the page.
5. Click on the Transaction ID.
6. Click Return Transaction.
7. Click Process.

Shift4 Login Page