Learn how to make a partial payment for an invoice. This can be useful if a patient wants to use multiple payment methods or if there's a remaining portion not covered by insurance.
Paying a Partial Portion of an Invoice
- Click on the invoice you wish to pay.
- Click Pay.
- In the Pay INV-... Amount box, enter the amount you want to pay.
- Click Add Payment Method.
- Select the payment method.
- Click Pay.
By following these steps, you can manage payments efficiently, accommodating various patient payment preferences.
Comments
6 comments
The pay button is greyed out and won’t allow a payment be processed without the full amount.
Shaelyn,
When you put in the payment amount make sure you click the Add Payment button and then choose the payment method.
Thanks
Ryan,
I'd prefer to have the option for invoices to remain outstanding if a payment cannot be made. For example, I have an invoice that was paid by insurance, account credit and there was $5.00 balance remaining. I would like for the receipt to show that balance owing so my staff can see it needs to be collected. There is no option to save the payments for the invoice if the balance is not paid in full. At one time I could see this when generating an invoice from the patient's billing page. It appears this is no longer an option. Can this be changed? Is there a way I can enable it?
Kerri,
I created a ticket to answer your question.
Has there been any resolution to this issue? Looking to add partial payment and have outstanding balance invoice to send client.
The pay button is still greyed out unless making the full invoice payment.
There is no issue. People are missing step number 3.
"In the Pay Amount Box, enter the amount of the payment"
In the screenshot below the Outstanding amount is $100. But the amount to be paid is only $50.
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