Refunding a Square Payment In Noterro

Streamline the process of refunding payments in Noterro when these payments are processed via the Square Reader or Terminal.

Refund Square Payment

Follow the steps below to efficiently refund a processed payment:

1. Click on the Invoice.
2. Click on the Three Dots in the top right.
3. Click on Refund.
4. In the Refund Method, select Square (Process Refund).
5. In the Refund Amount, add in the Amount.
6. Click Refund.

If a debit transaction is made on the Square Terminal, you will be prompted to insert a debit card.

Important Note

Square (Process Refund) is applicable if the transaction is conducted via the Square Reader, Terminal, or Card on File. Use Square in Person/Credit Card (Record Only) for scenarios where your Noterro account is not linked to Square, if the transaction was executed in the Square dashboard on their website, or when the transaction originated from account credit.

Refunds processed through Square typically appear in the customer's account within 1-2 minutes. However, the exact timing can depend on the customer's bank processing times. Should a refund take longer than anticipated, consider reaching out to Square support or the customer’s bank for further assistance.