How to Enable Your Patient Portal for Online Bookings

If you encounter a warning message indicating that your patient portal is currently disabled, it suggests that your online booking features will not work. This might not be intentional, and as busy healthcare practitioners, it's essential to resolve this quickly to continue providing seamless services to your patients. Follow the instructions below to enable your patient portal and restore online booking functionality:

Understanding the Impact

The patient portal is crucial for online bookings. It allows patients to schedule appointments at their convenience, reducing administrative work for your clinic and enhancing patient satisfaction. Disabling it means patients cannot book appointments online, which can lead to scheduling issues and reduced patient engagement.

Navigating to Web Portal Settings

To resolve this issue and ensure your patient portal is re-enabled, please follow these steps:

1. Log in to your Administrator account on Noterro.
2. Click on the Gear icon located in the top-right header.
3. Select Web Portal & App from the dropdown menu.
4. Ensure the "Enable Patient Portal" checkbox is marked.
5. Click Save to apply the changes.

Further Assistance

If you continue to experience issues, please contact our support team for additional assistance. We’re here to ensure that your clinic’s operations run smoothly and that your patients have the best possible experience.

Remember, the patient portal is critical to managing your practice efficiently and effectively. Ensuring it is enabled allows patients to engage with your services seamlessly, enhancing their satisfaction and your clinic’s efficiency.