Billing for No Shows

If your Clinic has a policy that charges for No-Shows and chooses to enforce it, you must create an invoice first to charge the Patient. 

Method One: From the Patient Profile Page 

1. Click on the Patient's Name from the Patient Listing Page or Search in the navigation bar.
2. Click on the Billing tab.
3. Click on Add Invoice.
4. Type in the missed service associated with your clinic (i.e. Massage Therapy).
5. Click on ‘Treatment Date’ to change the treatment date, and click 'Practitioner’ to assign the Practitioner that was supposed to perform the service.
6. Click on the Tax Field to assign a tax.
7. Change the price if you charge less for a No-Show.
8. Type No Show in the note field.
9. Click on Finish.

Method Two: From an Appointment

1. Click on an Existing Appointment from the Calendar.
2. Click on Add Invoice.
3. Click on Invoice (example, INV-3).
4. Click Edit.
5. Change the price if you charge less for a No-Show.
6. Type No Show in the note field.
7. Click on Finish.