- Click on the Invoice (example, INV-3)
- If the invoice has been paid or partially paid, scroll down and click on the Transaction (example, TRN-123456).
- Click on the Delete Button in the bottom right corner and follow the instructions
- Click on the Invoice again (for example, INV-3)
- Click on the Delete Button in the bottom right corner and follow the instructions
*If the Invoice has an EOB on it, you must also delete the EOB
- Click on the Invoice (example, INV-3)
- Under the Claim section of the invoice, click on the Triangle to the right of the label Primary, Secondary or Tertiary
- Click on the Three Dots on the Explanation of Benefits line
- Click Delete
Comments
3 comments
This does not work. When I type delete and then I Understand, I get a circle with a red line.
We have created a ticket foe this issue
Yes, I’m having the same problem. Can’t delete invoices.
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