TELUS Health Setup for an Organization

If you are an Organization that has Independent and Associate Providers you will use this setup to integrate your Noterro account with TELUS Health.  A handy article to reference during setup is Where to find TELUS eClaims setup values.

When you integrate with TELUS eClaims through Noterro, you will no longer have to access the TELUS portal to process claims.  It will all be done through Noterro.  You can check Eligibility or Submit a claim.  Once you successfully submit a claim through TELUS eClaims, it will be added, along with the Explanation of Benefits.  All you will need to do is mark the claim paid.  

It is important you set up TELUS eClaims accurately or a claim will not process. If you have made mistakes, we will identify the problem so you can make the corrections.

You will need to set up an account with TELUS Health before you can configure your settings in Noterro.

Step One: Adding Insurers you use with TELUS eClaims

1. Log in as the Admin
2. Click on the Gear icon (top right header)
3. Click on Insurance
4. Click on Insurers
5. Click the Add New
6. Click on Select Insurers 
7. Select the Insurers you want to connect
8. Click Connect Insurers

Step Two: TELUS eClaims Clinic settings

You will need to open your TELUS Health account to find the appropriate credentials.  Click on the link below if you are unsure where to find your credentials in your TELUS Health account. You will need these for your Noterro setup.

English:

 https://page.telushealth.com/eClaims_integration_documentation.html

French:

https://page.telushealth.com/documentation_integration_eReclamations.html

Connections

1. Log in as the Admin
2. Click on the Gear icon (top right header)
3. Click on Insurance
4. Click on TELUS eClaims
5. Click Add New
6. Enter a Name that will identify this connection within Noterro (for example, Lakeside Clinic)
7. Turn on the switch for Organization
8. Enter your TELUS Location ID (found in the Portal)
9. Select the Type
10. Click Save

Organizations cannot have multiple work locations and must register each new location through TELUS Health.

Settings

• Make sure the Form Fields (which can also be added in Optional Fields) and Billing Codes are Enabled

Insurers

• You Edit or Add your TELUS Insurers in this section

Step Three: Connect your Associate Providers/Assistants

Admin and Assistants have no Roles and are only considered Enterers. You’ll use the information that was sent to you by TELUS Health, or by logging into the TELUS Health portal, to fill out this form.  If you will be processing claims on behalf of an Independent user, they will need to provide you with your First/Last Name and TELUS Provider ID as they appear in the TELUS Health portal.

1. Log in as the Admin
2. Click on the Gear icon (top right header)
3. Click on Insurance 
4. Click on TELUS eClaims
5. In the Connections section, click on the Three Dots and then click View
6. In the User section, click on Connect for the users you want to connect (You can obtain the information required to fill out this form by logging into the TELUS Health portal, or by obtaining the information from the practitioner)

Step Four: Add an Independent User to your Organization

If you will be processing claims on behalf of an Independent user, they will need to provide you with your First/Last Name and TELUS Provider ID as they appear in the TELUS Health portal.

1. Log in as the Admin
2. Click on the Gear icon (top right header)
3. Click on Insurance 
4. Click on TELUS eClaims
5. In the Connection section, click Add New
6. Enter a Name that will identify this connection within Noterro (for example, Lakeside Clinic)
7. In the Connections section, click on Add
8. Enter a Name that will identify this connection within Noterro (for example, John Smith)
9. Make sure the switch for Organization is in the off position
10. Enter your TELUS Location ID (found in the Portal)
11. Select the Type
12. Click Save