TELUS eClaims Setup for an Independent User

If you are a sole practitioner and you are registered with TELUS eClaims, you will follow these instructions to set up your account.  A handy article to reference during setup is Where to find TELUS eClaims setup values.

When you integrate with TELUS eClaims through Noterro, you will no longer have to access the TELUS portal to process claims.  It will all be done through Noterro.  You can check Eligibility or Submit a claim.  Once you successfully submit a claim through TELUS eClaims, it will be added, along with the Explanation of Benefits.  All you will need to do is mark the claim paid.  

It is important you setup TELUS eClaims accurately or a claim will not process. If you have made mistakes, we will identify the problem so you can make the corrections.

You will need to setup an account with TELUS Health before you can configure your settings in Noterro.

Step One: Adding Insurers you use with TELUS eClaims

1. Login as the Admin
2. Click on the Gear icon (top right header)
3. Under the Insurance heading, click on Insurers
4. Click the Add Insurers button (top right)
5. Click on Select Insurers 
6. Select the Insurers you want to connect
7. Click Connect Insurers

Step Two: TELUS eClaims Clinic settings

Connections

1. Login as the Admin
2. Click on the Gear icon (top right header)
3. Under the Insurance heading, click on TELUS eClaims
4. In the Connections section, click on Add
5. Enter a Name that will identify this connection within Noterro (example, Lakeside Clinic)
6. DO NOT turn on switch for Organization
7. Enter your TELUS Location ID (found in the Portal)
8. Select the Type
9. Click Save

Settings

• Make sure the Form Fields (can also be added in Optional Fields) and Billing Codes are Enabled

Insurers

• You Edit or Add your TELUS Insurers in this section

Step Three: Add your TELUS Connections (Practitioner/Admin/Assistant)

Admin and Assistants have no Roles and are only considered Enterers. You’ll use the information that was sent to you by TELUS Health, or by logging into the TELUS Health portal, to fill out this form.  By connecting these Users, it will allow them to process claims for you.

1. Click on either your Initials of Profile Picture in the top right header
2. Under the General heading click on TELUS eClaims  
3. Click Connect for the connection you want to add
4. Enter your First/Last Name and TELUS Provider ID (CPR-ID) (exactly what is saved to your TELUS Health Profile)
5. Click Add Role if you are a health care provider
6. If you would like your Noterro account to submit claims, enter your TELUS Username and Password
7. Click Save