Refunds must be processed through your Bambora account and not your Noterro account.
Step One: Retrieve Bambora transaction ID from your Noterro account
- Log in to your Noterro account as Admin
- Click on the invoice number (for example, INV-3) you are issuing a refund for
- Click on the Three Dots (top right)
- Click on Refund
- Enter the Amount of the refund and select the Refund Method
- Click Refund
- Click on the Invoice again(for example, INV-3)
- Retrieve the Bambora Transaction ID (example, 1000026). You will need this number when you log into your Bambora account to issue a refund
Step Two: Issue a refund in your Bambora account
- Log in to your Bambora account. https://web.na.bambora.com/admin/td_sdefault.asp
- Under the Reports Analysis heading select Transaction Search
- Enter the Bambora Transaction ID you retrieved from your Noterro account
- Click Search at the bottom of the page
- Click on the Transaction ID
- Click Return Transaction
- Click Process
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