Refund Credit Card Payment (Bambora)

Refunds must be processed through your Bambora account instead of your Noterro account if the transaction was processed using Bambora. 

Step One: Retrieve the Bambora transaction ID 

1. Log in to your Noterro account as Admin.
2. Click on the Invoice Number (for example, INV-3) you are issuing a refund for.
3. Click on the Three Dots (top right).
4. Click on Refund.
5. Enter the Amount of the refund and select the Refund Method.
6. Click Refund.
7. Click on the Invoice again (for example, INV-3).
8. Retrieve the Bambora Transaction ID (example, 1000026). When you log into your Bambora account, you will need this number to issue a refund.

Step Two: Issue a Refund in your Bambora account

1. Log in to your Bambora account.
2. Under the Reports Analysis heading, select Transaction Search.
3. Enter the Bambora Transaction ID you retrieved from your Noterro account.
4. Click Search at the bottom of the page.

5. Click on the Transaction ID.

6. Click Return Transaction.

7. Click Process.