There are several reasons why your online booking calendar may not show the time slots you would expect. It's often one or more of the following reasons:
Online Booking Disabled for the Location
If you're not seeing any services available to book online, ensure that the location is enabled for online booking. This is found under Settings > Base Setup > Locations > Edit each Location to ensure Online Booking is enabled.
Online Booking Disabled for Practitioners
If you're not seeing a specific practitioner available to book online, ensure that the practitioner is enabled for online booking. While you're there, also check that they have the appropriate Services enabled to offer in online booking.
Online Booking Disabled for Service
If you're not seeing a specific service in online booking, check to ensure that the service has online booking enabled.
Minimum Lead Time not met
If you're not seeing time slots available to book shortly, check your Minimum Lead Time.
Maximum Lead Time not met
If you're not seeing time slots available to book after a specific date, check your Maximum Lead Time.
Maximum Appointments or Hours per day exceeded
If you're not seeing time slots available to book after a specific date, check your Maximum Workload.
If you're not seeing any time slots available at all, check to make sure you've added Availabilities for the practitioner you're trying to book.
Availabilities are set but at the wrong location
If you have multiple locations, it's possible that you only intend on enabling online booking for one of the locations, but you've created availabilities at the other location. From the calendar, check to ensure the availabilities are set to the intended location.
Exceeded the maximum number of appointments per day segment
If you're simply not seeing enough time slots available per day, check that you've not exceeded the maximum number of appointments per day segment.
- Log in as Admin
- Click the Gear icon (top right header)
- Click on Calendar
- In the Online Booking section, click on View Settings
- Update the value of Appointments Per Segment to the desired value
Documentation is very superficial. I've no idea how 'Appointments per Segment" works. Is that for the clinic or just for the therapist? What happens with a mix of 30, 60 and 90 minute appointments?
I have also been searching for the answer to Dermod's question and can't find one!
Sorry for the lack of clarity. This is specifically for patients booking. It simply refers to the maximum number of available start times to show to a patient per segment (morning, afternoon and evening).
when I made the adjustment to 5 bookings per day, all of a sudden nothing shows up on the online booking calendar.
Are clients limited on how far in advance they can schedule their appointments online?
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