There are a number of reasons why your online booking calendar may not show the time slots you would expect. It's often one or more of the following reasons:
Online Booking Disabled for the Location
If you're not seeing any services available to book online, ensure that the location is enabled for online booking. This is found under Settings > Base Setup > Locations > Edit each Location to ensure Online Booking is enabled.
Online Booking Disabled for Practitioner
If you're not seeing a specific practitioner available to book online, ensure that the practitioner is enabled for online booking. While you're there, also check that they have the appropriate Services enabled to offer in online booking.
Online Booking Disabled for Service
If you're not seeing a specific service in online booking, check to ensure that service has online booking enabled.
Minimum Lead Time not met
If you're not seeing time slots available to book in the near future, check your Minimum Lead Time.
Maximum Lead Time not met
If you're not seeing time slots available to book after a specific date, check your Maximum Lead Time.
Maximum Appointments or Hours per day exceeded
If you're not seeing time slots available to book after a specific date, check your Maximum Workload.
If you're not seeing any time slots available at all, check to make sure you've added Availabilities for the practitioner you're trying to book.
Availabilities are set, but at the wrong location
If you have multiple locations, it's possible that you only intend on enabling online booking for one of the locations, but you've created availabilities at the other location. From the calendar, check to ensure the availabilities are set to the intended location.
Exceeded the maximum number of appointments per day segment
If you're simply not seeing enough time slots available per day, check that you've not exceeded the maximum number of appointments per day segment.
- Login as Admin
- Click Gear icon (top right header)
- Click on Calendar
- In the Online Booking section, click on View Settings
- Update the value of Appointments Per Segment to the desired value