Appointment Confirmations

To reduce the number of no-shows, or the amount of time you spend following up with clients to confirm they will be attending their appointment, a request will be sent to confirm the appointment.

If you have selected the option to "Remind patient 1 day before their appointment", then in their appointment reminder email, they will also have a button to click "Confirm Appointment".  If the customer confirms their appointment then the appointment will be marked as confirmed both on the Calendar and on the Dashboard under Today's Appointments.

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17 Comments

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    DanIng Aldworth

    Patients have been saying that the confirm appointment on the email is not working. Just thought I would mention this is case there is a glitch in the system.

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    DanIng Aldworth

    p.s we do love that patients can do this now :). But again just letting you know in case it is a glitch preventing it from working.

    Thanks

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    Ryan

    Thanks DanIng, we'll open a ticket with you to try to resolve the issue.

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    DanIng Aldworth
    Hello, These patients are still saying that they are unable to confirm appointment via the email reminder, They have said that when they hit the blue confirm button it brings them to a page that says "this page can not be found" you had asked for me to update you if/when it happened again. It has happened quite a lot and so far for all the same reasons...being sent to that page can not be found. Also, while I am here anyways, can this email reminder be sent out 48hrs before appointment or is it only 24hrs, I was trying to change it but couldn't find a place to do so. Just making sure I am not missing anything. And last question, is there a way to have the default picture changed on the TAB photos, like if we wanted it to be the whole posterior body rather then the face? Again, just wondering, Thanks so much, you guys are always so good in respond time as well as your answers. So thank you again in advance.
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    Ryan
    Danlng, we will open a ticket for you to help resolve the matter of appointment confirmations causing a "page not found" error. Yes, currently reminders are sent "the day before", not exactly 24 hours in advanced but the day prior. Thank you for your suggestion on the preferred image to load by default, I will suggest it to our product team. -Ryan
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    DanIng Aldworth

    Hello,

    Sorry it took me a while to collect some photos of clients emails that were unable to confirm their appointment. With doing this I discovered that it is people who have apple products. Trying to confirm with iphones or ipads etc. Stating that the Safari can not find server or page, If you do need photos still I can send them(I do have a bunch), is there an email address I can send them too? I tried to save and attach to this, but it wasn't working.
    Again, sorry for the delay, but I appreciate the help.

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    Denise Maurer

    Hello,
    I have recently just started using SoapVault and I have most of my stuff set up for my clients to use Facebook with booking, my calendar, email etc. Well I had a client scheduled for today July 22, she was sent an email from the Vault and confirmed it, but I was not notified. Once a client confirms how am I notified and where does it go? I've checked my emails but there is nothing there.

    Thank You for your help,
    Denise

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    Ryan

    Hi Denise,

    Confirmed appointments appear on the calendar with a checkmark. Also an on-page notification will appear (the bell on the top of the page).

    Happy charting,
    Ryan

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    Joanne Gill

    Hello
    I am wondering if there is any way to turn off the 'confirm appointment' button? Most of my clients don't even notice or bother with the confirmation button however, others have misconstrued that by not confirming they were cancelling their appointment. Obviously this was not the intent of the button however I would like to avoid this in the future. It would be great if you could give individual clinics and therapists a choice as to the use of this option. Thank you.

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    Ryan

    Joanne,

    You cannot turn off the confirm button. I will take your suggestion to out development team.

    Thanks

    Nick

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    Whitney Bysterveldt

    I'm getting responses from clients saying that the appointment time they booked is incorrect. Ex: they book for 9:30 and the email notification they receive states 10:30. Is there a time zone setting for the calendar? 

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    Whitney Bysterveldt

    I'm assuming this syncs with my calendar on my phone. I booked an appointment to test this out and it was an hour off the original time I booked. I checked the calendar and the timezone is correct so something is off here.

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    Ryan

    Make sure your time zone is set properly.  Click on the link for instructions.

    https://soapvault.zendesk.com/hc/en-us/articles/204457114-Updating-my-timezone

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    Colleen Silveira

    Hello Support! I appreciate, and so do my clients, the 24hr email and text reminders. Unfortunately, I have clients that have responded back to the email. Their response being, for example, they are sick and can't make their appointment.  Of course, I don't receive that info, and my client is surprised when I'm texting them about not showing up for their appointment.  Can you PLEASE put in bold that the confirmation email they are receiving CANNOT BE RESPONDED TO? Or, link our emails to your confirmation emails to where they can respond back to it, and we receive the information?  Thank you kindly!

     

    Colleen

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    Joan Rau

    Is it possible now to turn off the confirmation reply notice in the email reminder? I noticed this was an inquiry made in 2016 but have not seen a reply. I just want to be able to send them the reminder. I would rather them not have to take extra steps to confirm. Thank you.

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    Amy Rosinski

    Hi! I have clients that have been trying to respond to the text reminders. Is there a way at all that I can attach my phone number so that I would receive those replies back from them? I know that I do receive an email if a client replies to the email reminder. Just wondering if it is possible and how I would do it if so. Thanks so much!

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    Jaclyn Johnson

    Hi.  I'm in a free trial and really like a lot of what seems to be offered!  However, there are some small things that would lead me completely away from soapvault.  I saw the topic of reminders brought up almost 4 years ago.  Has that changed yet?  Can I set reminder times for any option other than 24 hours in advance?  I don't understand how that can be the only option.  

    I also would like to turn off confirmation reply which goes through reminders and allow it to just be a reminder.  Is there a way to do that?  

    Along the same line, is there an option to add a calendar link through appointment reminders which would allow clients/patients to automatically add their time to their own calendars?

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