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Customize Notifications Sent to Patients/Clients

Comments

9 comments

  • Sarah Humphries

    Step 9 says you can 'specify how many hours before the appointment you would like to send these notifications.' but I can't see where to actually change this?

    1
  • Ryan

    The dropdown at the bottom of the page is where you specify the hours.

    -1
  • Sarah Humphries

    Apologies can u send me a screenshot cause still not seeing where this is
    Thanks

    1
  • Heather Keaney

    Is there a way to turn off EmailsText Messages and Phone Calls which are sent to patients? I know you can turn off in the 24 hour notice for each individual client in bookings but I'd like to stop all notifications. 

    1
  • Ryan

    Heather, I created a ticket for you.  We can bulk disable these notifications for you.

    0
  • Yris San Gabriel

    I would like to also turn off all notifications to clients on my account as well as I am using Noterro for financial and record keeping purposes. I have a different system that does all that, that my clinic pays for.

    0
  • Allison

    Step 10 says "You can also specify how many hours before the appointment you would like to send these notifications."

    The same question was asked above, but I can't seem to find any dropdown at the bottom of the page as mentioned...? 

    0
  • Nick

    Allison,

    It is no longer a dropdown.  The "how many hours before" can be set for Email, Text and Phone reminders.  It is box you would type in the hours, and it does appear at the bottom of the reminders.

     

    0
  • Allison

    Can you please leave a link where I can find this box for reminders...I'm lost!

    I'm also trying to customize the "Treatment Followup" feature you have listed under notifications (I copy/pasted what is shown under Templates/Client Notifications). I'd like to have an email sent 2 days after a session. 

    Treatment Followup

    A follow up email sent to the client after a defined number of days
    after the treatment.
    0

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