"Cancel subscription" does not appear on the Manage Billing screen. I am assuming because this is a trial?
0
Ryan
Yes, that is correct.
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Tracie Hodgdon
In that case, how do we ensure that we are not charged for anything if we choose not to continue with SOAPVault?
0
Ryan
Once you cancel your subscription, your subscription status will be set to "Cancelled". Only accounts with a subscription status of "Monthly", "Semi-Annual", or "Annual" will have future charges. If you ever believe you are mischarged, just let us know.
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Jennifer Halvorsen
I would like to cancel my trial. How can I do this?
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Josie Lavender
Edited
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Laureen Sherson LMT
Hello,
I am billed monthly and there is no option to cancel subscription. I have closed my practice and its very important I not be charged for services. I will have 0 income.
0
Ryan
Hi Laureen;
If you go onto the billing page and then on credit card, you can cancel your card immediately. Please email me again if you have any difficulty. When you log in, please pick your Admin profile so that the billing option is available.
Mary-Ellen
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Nicole Cooley
If I cancel my subscription will I lose all my patient/clinic information or is it simply paused until I resubscribe?
1
Ryan
Yes, your information will remain so you can continue later.
1
Kasey Au
After I cancel my subscription, I might still want to view my charts without making any changes. Can I view my charts without having to resubscribe?
Comments
12 comments
"Cancel subscription" does not appear on the Manage Billing screen. I am assuming because this is a trial?
Yes, that is correct.
In that case, how do we ensure that we are not charged for anything if we choose not to continue with SOAPVault?
Once you cancel your subscription, your subscription status will be set to "Cancelled". Only accounts with a subscription status of "Monthly", "Semi-Annual", or "Annual" will have future charges. If you ever believe you are mischarged, just let us know.
I would like to cancel my trial. How can I do this?
Hello,
I am billed monthly and there is no option to cancel subscription. I have closed my practice and its very important I not be charged for services. I will have 0 income.
Hi Laureen;
If you go onto the billing page and then on credit card, you can cancel your card immediately. Please email me again if you have any difficulty. When you log in, please pick your Admin profile so that the billing option is available.
Mary-Ellen
If I cancel my subscription will I lose all my patient/clinic information or is it simply paused until I resubscribe?
Yes, your information will remain so you can continue later.
After I cancel my subscription, I might still want to view my charts without making any changes. Can I view my charts without having to resubscribe?
Yes, you will have read only access.
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