After I cancel my subscription, I might still want to view my charts without making any changes. Can I view my charts without having to resubscribe?
1
Ryan
Yes, you will have read only access.
1
Nicole Cooley
If I cancel my subscription will I lose all my patient/clinic information or is it simply paused until I resubscribe?
1
Ryan
Yes, your information will remain so you can continue later.
1
Ryan
Once you cancel your subscription, your subscription status will be set to "Cancelled". Only accounts with a subscription status of "Monthly", "Semi-Annual", or "Annual" will have future charges. If you ever believe you are mischarged, just let us know.
0
Mike Scapillato
"Cancel subscription" does not appear on the Manage Billing screen. I am assuming because this is a trial?
0
Ryan
Yes, that is correct.
0
Laureen Sherson LMT
Hello,
I am billed monthly and there is no option to cancel subscription. I have closed my practice and its very important I not be charged for services. I will have 0 income.
0
Jennifer Halvorsen
I would like to cancel my trial. How can I do this?
0
Ryan
Hi Laureen;
If you go onto the billing page and then on credit card, you can cancel your card immediately. Please email me again if you have any difficulty. When you log in, please pick your Admin profile so that the billing option is available.
Mary-Ellen
0
Tracie Hodgdon
In that case, how do we ensure that we are not charged for anything if we choose not to continue with SOAPVault?
Comments
12 comments
After I cancel my subscription, I might still want to view my charts without making any changes. Can I view my charts without having to resubscribe?
Yes, you will have read only access.
If I cancel my subscription will I lose all my patient/clinic information or is it simply paused until I resubscribe?
Yes, your information will remain so you can continue later.
Once you cancel your subscription, your subscription status will be set to "Cancelled". Only accounts with a subscription status of "Monthly", "Semi-Annual", or "Annual" will have future charges. If you ever believe you are mischarged, just let us know.
"Cancel subscription" does not appear on the Manage Billing screen. I am assuming because this is a trial?
Yes, that is correct.
Hello,
I am billed monthly and there is no option to cancel subscription. I have closed my practice and its very important I not be charged for services. I will have 0 income.
I would like to cancel my trial. How can I do this?
Hi Laureen;
If you go onto the billing page and then on credit card, you can cancel your card immediately. Please email me again if you have any difficulty. When you log in, please pick your Admin profile so that the billing option is available.
Mary-Ellen
In that case, how do we ensure that we are not charged for anything if we choose not to continue with SOAPVault?
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