If you're receiving a 314 error from Bambora, this is because the patient in Bambora (referred to as a Payment Profile in Bambora) and their credit card is missing their patient's name. This is not something that can be corrected in Noterro directly. Follow these steps to resolve this issue.
- Login to Bambora
- Click Processing
- Click Payment Profiles
- A list of Payment Profiles are displayed, you can see which Payment Profiles are missing a Billing Name.
- Copy the list of Customer Codes which don't have a Billing Name.
- Send the Customer Codes to email@example.com. We will send you back a list of patient names which each Customer Code are associated with.
- For each Payment Profile, update both the Billing Name of the Payment Profile and the Name on each credit card listed in the Payment Profile.
Once you complete those steps, you can continue processing the cards in Noterro as expected.
How did this happen?
There was a period of time when patients adding a credit card through the portal wasn't saving the patient's name in Bambora unless the option in Bambora was explicitly selected. The root issue has since been resolved but there may still be Bambora Payment Profiles missing the patient's name.
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