When the clinic's time zone and the patient's calendar's time zone don't match, appointments will appear in the patient's calendar at a different time.
The problem will be one of 2 causes.
The patient's calendar is in the wrong time zone.
The patient will need to correct the time zone in their calendar.
The clinic is in the wrong time zone.
This is common when a clinic selects a non-daylight savings time zone.
ADT - Atlantic Daylight Time (observes daylight savings time)
AST - Atlantic Standard Time (does not observe daylight savings time)
Both are Atlantic time, but only ADT observes daylight savings time. In this case, if the clinic is set to AST and the patient is set to ADT, then the appointments appearing in the patient's calendar will be off by 1 hour.
If it's determined that your clinic is in the wrong time zone, you will need to:
- Update your clinic to the correct time zone
- Delete and re-add any future Availabilities and Appointments since they will be in the wrong time zone. If you have a large number of Availabilities and Appointments that would need to be adjusted, contact us and we can schedule a bulk update for you
- Upon re-adding any Availabilities and Appointments, they will be saved to the new, corrected time zone
Please sign in to leave a comment.