You can send your patients/clients a Text Message and/or Call reminders of their appointment. These features are optional and have a separate rate.
You can enable Text/Call Messages by following these steps:
- Login as the Admin
- Click the Gear icon (top right header)
- Under Subscription heading click Overview or Add-ons
- Add the Text Messaging and/or Call Reminders Add-on.
If you're on a paid account (not a free Trial), you will be billed for the Text Messaging/Call Reminders Add-on feature for the remainder of your current subscription.
Sending Text Messages/Call Reminders
When booking an appointment, you can select Text Message/Call Reminders as a notification option. If the patient/client has a valid mobile phone number stored in their account, they will receive a Text Message/Call Reminder based on the number of hours before their appointment which you specify.
Modifying the Text Message/Call reminder content and number of hours before the appointment to send
You can modify both the content of the Text Message/Call Reminder sent to remind patients/clients and the number of hours before the appointment to send the message. This is done through editing the Patient/Client Notifications.