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SMS (Text Messaging) and Call Reminders

Ryan
  • Updated

You can send your patients/clients a Text Message and/or Call reminders of their appointment. These features are optional and have a separate rate.  

You can enable Text/Call Messages by following these steps:

  1. Login as the Admin
  2. Click the Gear icon (top right header)
  3. Under Subscription heading click Overview or Add-ons
  4. Add the Text Messaging and/or Call Reminders Add-on.

If you're on a paid account (not a free Trial), you will be billed for the Text Messaging/Call Reminders Add-on feature for the remainder of your current subscription.   

Sending Text Messages/Call Reminders

When booking an appointment, you can select Text Message/Call Reminders as a notification option.  If the patient/client has a valid mobile phone number stored in their account, they will receive a Text Message/Call Reminder  based on the number of hours before their appointment which you specify. 

Modifying the Text Message/Call reminder content and number of hours before the appointment to send

You can modify both the content of the Text Message/Call Reminder sent to remind patients/clients and the number of hours before the appointment to send the message.  This is done through editing the Patient/Client Notifications.

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Comments

17 comments

Date Votes
  • Kathryn Ellis
    • Edited

    How much does the text reminder add-on cost? In the UK?

    0
  • Ryan

    UK text messages are $10/month for 100 messages.

    0
  • Sarah O Mahony

    I paid for an Add-on of text reminders for the past two months at least and every time I ask patient do they receive they say no. I think it was a waste of time paying for it as it does not work. I will be cancelling it until such a point you can guarantee it will work and yes I was using valid mobile numbers.

     

    0
  • Debbie Walker

    I'm paying for the SMS. But, not being sent. I live in Australia. Is this service not available? If not, can I please get a refund. 

    0
  • Ryan

    Deborah, we'll open a ticket to help you.

    0
  • CMSTC Clinic

    Had a patient try to reply to the notification text to cancel appointment.  Do we get notifications on replies to the texts?

    1
  • Ryan

    Currently, SMS notifications are 1-way.  Allowing responses to be collected is something we have planned for future development.

    0
  • Karen Olivier
    • Edited

    hi we are trying to send sms but its not going thru.can you please help us with this?

    0
  • Ryan

    Hi Karen, we'll open a ticket to provide you support for your specific case.  -Ryan

    0
  • Veronica Hildebrand, LMT

    Thank you for the text reminder service option.  Most of my clients love receiving their texts 2 hours before their appointments.  It would be very helpful if there was a option to make text reminders a default per client.  This a feature offered through the past scheduling service I used and my clients frequently forget to click the text box when booking themselves.

    1
  • Kendall Funk-Wieler RMT
    • Edited

    I've been having issues with the text message time before the appointment. 

    I set it to 1 hour, and they don't get anything. I set it to 2 hours, they get it at the time of the appointment. So I experimented with different times and I can't figure out how to get it to work for 1 hour before the appointment. 

    Seems glitchy

    0
  • Ryan

    Kendall, that sounds strange, we'll open a ticket for you so we can investigate.

    0
  • Karen Olivier

    hi,

    we used our 100 sms limit per month, if i want to purchase another 100 sms limit how must i do that?

    0
  • Ryan

    Karen,

    I see you also created a ticket and we will respond to the ticket.

    Thanks

     

    0
  • Emma Armstrong

    It would be so nice if our own cell phones could be linked to the text messages to that if the patient responded, we could message them back.

    Also, if would be handy to have a check box for each patient that we could set a default as to if they would like email, text, or phone reminders. I can't remember when booking the patient which they prefer.

    Thanks

    1
  • Amy Rosinski

    I agree with Emma up there...having the ability to link our own phones to the text message so when clients/patients respond to them we would be able to respond back or for sure at least know they responded in some way.

    I kept hoping that was the change that we made. It would be a great service if clients could respond to us. Any chance this is a feature that will be added soon?

    1
  • Ryan

    Amy,

    Currently, if you want to add a phone number to reply to, you would have to modify the Appointment Reminder Text Message template.  You would have to add it to the body of the message.  Login as admin and click on the gear icon (top right header), and under the template heading click on notifications.

     

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